My account

 
Please log in with your e-mail address and password:
Please log in for free and without obligation in Moguai:

SMAKE GENERAL TERMS AND CONDITIONS

09.07.2014

Terms and conditions for contracts concluded over the shop module

https://moguai.smake.com
Operator:
Smake GmbH
CEOs: Mark Busche, Thomas Drees
Erinstraße 28, 44575 Castrop-Rauxel
Germany

- hereinafter referred to as "SMAKE" -

and the customer

- hereinafter referred to as "the customer" - .

The customer can download these terms and conditions on the corresponding smake.com website and store them. Moreover, these terms and conditions will be sent to the customer by email after conclusion of the contract so that the he can save and print them.

§ 1 SCOPE OF APPLICATION, DEFINITIONS

(1)The following terms and conditions shall be applicable to consumers. For the business relationship between SMAKE and the customer, the following terms and conditions shall apply exclusively in the version that was valid at the time of placing the order, provided that the customer is an entrepreneur. Any deviating conditions of the customer – provided that he is an entrepreneur– shall not be acknowledged unless the provider expressly approves their validity in writing.

(2) The customer shall be deemed a consumer to the extent that the purpose of the ordered deliveries and performances cannot be attributed to his commercial or independent professional activity. Conversely, an entrepreneur is any natural person or legal entity or joint partnership with legal capacity who, upon conclusion of the contract, is acting in execution of its commercial or independent professional activity.

§ 2 SUBJECT MATTER OF THE CONTRACT/CONCLUSION OF CONTRACT

(1) Subject matter of the contract
With its online service, SMAKE – hereinafter referred to as “the provider” -
offers entrepeneur/tradesmen to embroider motifs and letterings chosen by the customer onto textiles and/or to print them on textiles or other printable items. The textiles or other items can be chosen by the customer separately and - if applicable – in different sizes and embroidered or printed with one or more specified logos and/or letterings. Depending on the kind of shop, it is also possible to upload individual motifs. These motifs can be completed by letterings (i.e. individual name letterings). During the order process, the customer has the chance to influence on the creation with regards to form, size and colour. These creative possibilities are, however, limited by their feasibility. For this reason, the customer is guided by the stored software. Should a customer's wish – in spite of the limitations by the SMAKE software – not be within the scope of possibilities, SMAKE will inform the customer on this by email and request the customer to send a new offer which corresponds to the feasibility requirements.

(2) Conclusion of the contract
The customer first chooses the item or textile to be processed. After that, he chooses the motif or lettering according to the specifications of the respective shop module. Where applicable, the customer may upload his own motif or text according to the specifications of the shop. The customer must specify the kind and colour of the required product, order quantities, text to be printed or embroidered or motif as well as his customer data. For the customer data, a special form will be provided on SMAKE.
As soon as the item to be embroidered or printed on and the corresponding logo have been chosen by the customer, he can add the product to his shopping cart by pressing the button “add to shopping cart”. Using the button “order now with costs”, the customer bindingly purchases all products added to his shopping cart. Before sending the order, the customer can review and change the data at any time. The purchase order, however, can only be sent and transferred if the customer has accepted these terms and conditions by clicking the button “accept terms and conditions” and in doing so has included them into his order.
SMAKE will then send the customer an automatic order confirmation by email where the order of the customer is repeated and which can be printed via the function „print“. The automatic order confirmation only documents that the order has been received by the provider and does not represent an acceptance of the order. The contract shall only be concluded when the declaration of acceptance has been sent by the provider, which is done by separate mail or by delivery or the ordered goods.

(3) SMAKE shall have the right to withdraw from the contract or refuse the order if a motif to be embroidered or printed infringes any rights of third parties or statutory provisions or is not suitable for being processed for any other reason, given that the customer has the possibility to choose his own motifs.

§ 3 GRAPHICS FOR INDIVIDUALISATION/PERSONALIZATION OF PRODUCTS

(1) The graphics to be sent by the customer will have to correspond to standards specified in the online module if these have not been specified by the provider.

(2) Should SMAKE find that the supplied motifs are not compatible, he will inform the customer about this without delay.

(3) The customer is responsible for the motifs, graphics and letterings sent by him. The customer is obliged to guarantee that all motifs/graphics/texts are free of third party rights and do not violate any law. SMAKE is thus not obliged to check all graphics for their compliance with the law. SMAKE reserves the right to refuse the order as soon as SMAKE becomes aware of the infringement of third party rights.

§ 4 DELIVERY

(1) If not otherwise agreed upon in a contract, SMAKE shall deliver the ordered goods to the address stated by the customer after receipt of his payment.

(2) The availability of the individual goods is indicated in the respective product descriptions. Products that are on stock will be sent within 3 weeks from conclusion of the contract, if not expressly agreed otherwise. If in case of an online order the goods are marked as not available, SMAKE will undertake to deliver these goods as soon as possible. Any information on delivery time given by SMAKE shall be unbinding unless it has exceptionally been confirmed by SMAKE as binding.

(3) SMAKE reserves the right to make a partial delivery if this appears to be advantageous for an expeditious handling and the partial delivery is not exceptionally unacceptable for the customer. The customer will not be charged for any costs incurred by such partial deliveries.

§ 5 RETENTION OF TITLE

SMAKE will retain the title to all delivered goods until payment has been made in full; in the event that the customer is a legal entity under public law, a special fund under public law or an entrepreneur acting in exercise of his commercial or self-employed professional occupation, even beyond, from the on-going business relationship until all claims that the seller is entitled to in relation to the contract have been settled in full.

§ 6 PRICES AND SHIPPING COSTS

(1) All prices stated on SMAKE are including applicable legal VAT. In closed B2B (business to business) shops that were specifically created for industrial customers by SMAKE, all prices displayed are exclusive of VAT. Unless it has been otherwise agreed contractually.

(2) For shipping costs, please see the corresponding offer.

§ 7 TERMS OF PAYMENT

(2) All prices are quoted in EURO including applicable legal VAT. In closed B2B (business to business) shops that were specifically created for industrial customers by SMAKE, all prices displayed are exclusive of VAT. Unless it has been otherwise agreed contractually.

(3) The price is payable immediately upon receipt of the invoice.

(3) For payment details, please see the corresponding sales offer.

(4) Should a customer be in default of his payments, SMAKE has the right to claim damages according to legal regulations and/or withdraw from the contract.

(5) SMAKE always issues an invoice to the customer which is handed out to him upon delivery or sent to him in written form.

§ 8 WARRANTY FOR MATERIAL DEFECTS

(1) In the event of defects, the customer is entitled to legal warranty rights according to the following provisions. If the contract only involves merchants, §§ 377 et seq. HGB shall apply in addition.

(2) The customer must inform SMAKE on any defects within a guarantee period of two years in the case of new goods or within one year in the case of used goods. If the customer is an entrepreneur, the warranty period for new products shall be one year. In the case of used products, the warranty shall be excluded for entrepreneurs and amount to 12 months for consumers.

(3) If any defects have been detected which have been claimed in due time, SMAKE is entitled to subsequent performance. In the event that the subsequent performance fails, the customer has the right to reduce the purchase price or withdraw from the contract. Otherwise the relevant statutory provisions shall be applicable.

§ 9 ILLUSTRATIONS

The illustrations used for description of the textiles shall not present the original offered item in any case. The example pictures serve the purpose of visualising the products. Depending on the screen and operating system, especially colours and sizes may be displayed in a different way, whereby the description of the corresponding product shall be decisive.

§ 10 LIABILITY

(1) Any damage claims on part of the customer shall be excluded with the exception of claims for damages caused by the violation of life, body and health or from the violation of essential contractual obligations (cardinal obligation) as well as liability for other damages caused by deliberate or grossly negligent breach of obligations on part of SMAKE, his legal representatives or agents. Essential contractual obligations are obligations that are required for the proper execution of the contract.

(2) In the case of breach of essential contractual obligations, SMAKE shall only be liable for typical foreseeable damage if this is caused by simple negligence, unless the customer claims for damages from violation of life, body or health.

(3) The restrictions in par. 1 and 2 shall also be applicable in favour of the legal representatives and agents of the provider if claims are made directly against them.

(4) The provisions of the Product Liability Act shall remain unaffected.

§ 11 CONSUMER’S RIGHT OF REVOCATION

INSTRUCTIONS ON REVOCATION

Right of revocation
You have the right to revoke your contractual statement within a period of 14 days.
The period of revocation amounts to 14 days and shall commence on the day when you or a third party, other than the carrier and indicated by you, has acquired the material possession of the goods.
In order to execute your right of revocation, you must inform us on your decision to revoke this contract by sending a clear statement (e.g. fax, email or letter sent by post) on indicating your name, address and, if available, your phone number and email address. You can use the below model form of revocation which however is not obligatory.
A timely dispatch of the revocation shall be sufficient for compliance with the revocation period.

Consequences of revocation
In the event of a revocation, we are obliged to return all payments received by you including shipping costs (with the exception of additional costs resulting from the fact that you have chosen a shipping method other than the cheapest standard delivery offered by us) without delay and within 14 days from receipt of your notification on the revocation of this contract.
Unless agreed otherwise, we will use the same payment method for the repayment as used by you for the original transaction; in no event will you be charged with any fees for the repayment.
You are obliged to return or hand over the goods without delay and in any case within 14 days from the day you notify us on the revocation of this contract. This period is deemed to be observed if you dispatch the goods within a period of 14 days.
You will bear the direct cost of returning the goods.
You shall only be liable for any loss in value of the goods if this is due to handling other than what is necessary to check the condition, characteristics and functioning of the goods.
END OF INSTRUCTIONS ON REVOCATION

Special remarks
The right of revocation shall not be applicable, unless otherwise specified and according to § 312d par. 4 no. 1 German Civil Code, to distance selling contracts for the supply of goods which are manufactured according to customer’s specifications, tailor-made to personal needs, not suitable for return due to their condition or which are perishable or whose best before date has expired.

Download model form of revocation

§ 12 INFORMATION ON DATA PROCESSING

(1) Within the scope of processing their orders, SMAKE will collect data from the customer whereby the corresponding provisions of the Federal Data Protection Act and the Telemedia Act as well as the corresponding federal state law will be observed. Without approval of the customer, SMAKE will only collect, process or use his inventory and usage data insofar as they are needed for fulfilment of the contractual relationship and for usage and invoicing of teleservices.

(2) Without approval of the customer, SMAKE will not use any data of the customer for the purpose of advertising and market or opinion research.

(3) The customer can revoke his approval on storage of his data at any time. To do so, it shall be sufficient to inform the provider on his concern at the following address:

Smake GmbH
CEOs Mark Busch, Thomas Drees
Erinstraße 28, 44575 Castrop-Rauxel
Germany
Phone +49 (0) 2305 94788 0
Fax +49 (0) 2305 94788 18
info@smake.com

§ 13 PACKAGING ORDINANCE

SMAKE is connected to a nationwide waste disposal system according to § 6 par. 1 of the Packaging Ordinance.

§ 14 FINAL PROVISIONS

(1)The business relations between SMAKE and the customer are subject to the right of the Federal Republic of Germany. For consumers, this choice of law is only applicable insofar as the protection granted by mandatory provisions of the country in which the consumer has his habitual residence is not withdrawn.

(2) The contractual language shall be German.

(3) If the customer is merchant, legal entity under public law or special fund under public law, the place of jurisdiction shall be Bochum The same shall apply if the customer has no general place of jurisdiction in Germany or his domicile or habitual place of residence are unknown at the time the complaint is filed.

As of 09.07.2014

Data protection notice

As of 04.07.2013

We appreciate your interest in our homepage and our company; however we cannot take over any liability for external links to foreign contents despite them being carefully checked.

The protection of your personal data which are collected, processed and used on the occasion of your visit of our homepage is extremely important to us. Your data will be protected within the frame of legal provisions. Please find below information on which data will be collected during your visit of our homepage and how they will be used:

Responsible entity

The responsible entity in terms of the Data Protection Act shall be Smake GmbH, Erinstraße 28, 44575 Castrop-Rauxel, represented by the CEOs Thomas Drees and Mark Busche. If you have any questions on data protection or want to exercise any rights or claims with reference to your personal data, please send an email to info@smake.com

1. Collection and processing of data

Any access to our homepage and any retrieval of files provided on our homepage will be recorded. The storage only serves internal system-related and statistical purposes. Content of the records are: name of the retrieved file, date and time of retrieval, volume of data transmitted, notification on successful retrieval, web browser and requesting domain.

Further personal data will only be collected if you provide these voluntarily, for example in the scope of an enquiry or registration.

2. Use and disclosure of personal data

If you have provided us with personal data we will only use these for the purpose of replying to your questions, processing of contracts concluded with you and for technical administration.

Your personal data will only be disclosed to third parties or otherwise transmitted if this is necessary for the processing of the contract - especially transfer of order data to suppliers -, for invoicing purposes or in case you have previously consented to the transfer. You shall have the right to revoke your consent at any time with effect for the future.

The personal data will be eliminated if you have revoked your consent to the storage, the knowledge of the stored data is no longer necessary to fulfil the intended purpose or if the storage is illegitimate for any other legal reasons.

3. Right to information

Upon written request, we will be pleased to inform you on your stored personal data.

4. Consent, right of revocation and right of objection

Insofar as we use data for a purpose which requires your consent according to legal regulations, we will request your express consent which will be recorded according to data protection regulations. Once you have given your consent, you may revoke it at any time with effect for the future and/or object to future use of your data for advertising or market and opinion research purposes. For an objection or revocation of your consent, a simple notification to us shall be sufficient. You can send it to the above contact without being charged for costs other than the transmission costs at the basic rates.

Safety instructions

We always do our best to store your personal data in a way that they are inaccessible for third parties by taking all possible technical and organisational measures. Complete data security cannot be guaranteed for communication by email so that forwarding by regular mail is recommended for sending confidential information.

This website uses Piwik, an open source software for the statistical evaluation of visitors accessing the website. Piwik uses so-called cookies- text files that are saved on your computer which allow Piwik to analyse your use of the website. Any information on your use of this internet service which is created by the cookie is saved on the provider's server in Germany. Your IP address will be anonymized directly after its processing and before being stored. You can prevent the installation of the cookies by selecting the appropriate settings on your browser software. However, we would like to point out that in this case you might not be able to use all functions of this website to their full extent.

You will receive an email with a link which enables you to assign a new password.